Client Experience: Upload Documents

Your firm will provide a drop-off link you can use to securely upload and deliver documents to them. The document transfer is fully encrypted and safe to use. 

Please note:

The maximum amount of data that can be sent via a drop off link is 3GB.

Documents can be uploaded using a laptop, desktop or tablet.

Drop-Off Links are not currently compatible with mobile devices. 

1. Click the drop-off link provided by the firm.
   • This typically appears in their email signature.
2. Enter your Email address. 
3. Enter your First Name. 
4. Enter your Last Name. 
5. Click the Remember Me checkbox to have your email address and name auto-populate the next time you use a drop-off link. 
6. Ensure the document is being sent to the correct Recipient.
   • Click the recipient field to select a different recipient.  
7. Type a Subject for the message. 
8. Type a Body for the message. 
9. Click Attach File(s) to select the document(s) to upload. 
10. Click Send to generate an access code.
11. Enter the access code sent to your email address (not required when uploading from the Client Portal). 
12. Click Authenticate to send the document(s) to the firm.