Unlock Sent Messages

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If a client has failed their authentication multiple times they see a message that the link has been locked.

You can locate the message in the Unlock section. You can then click on any mail there to unlock it. That means the recipient of that mail has access to their link again and they can retry their authentication method. 

Unlock Online

1. Click Unlock in the left panel. 
2. Select Messages OR
3. Select Requests OR
4. Select Client Portal
5. Locate the locked client and click Unlock. 

Unlock From Outlook®

1. Open the SafeSend Exchange plugin in Outlook®. 
   • The Inbox displays by default.
2. Click the green More menu.
3. Click Unlock.
4. Select Messages OR
5. Select Requests. 
6. Hover over the item to be unlocked.
7. Click Unlock.