Unlock Sent Messages

If someone you have sent a secure message to has failed their authentication multiple times they will see a message that the link has been locked.

You can locate the message in the Unlock Section. You can then click on any mail there to unlock it. That means the recipient of that mail will have access to their link again and they can retry their authentication method. 

Unlock Online

1. Click Unlock in the left panel. 
2. Locate the locked return and click Unlock. 

Unlock From Outlook®

1. Click the SafeSend Exchange plugin in the Home ribbon of Outlook®. 
   • The Inbox displays by default. 
2. Click the green More menu.
3. Click Unlock. 
4. Hover over the item to be unlocked.
5. Click Unlock.