Unable to Add Outlook® Add-in

To get the Outlook® Add-in, please see our Download and Install the Outlook® Add-in article. 

If you are unable to manage or add add-ins, please see the troubleshooting steps below. If this does not resolve the issue or does not apply, we would recommend you reach out to Microsoft Outlook® for additional information about your account and setup. 

Unable to Manage Add-ins

A Microsoft Exchange® account is required to get add-ins. If you are using a Gmail or other account type in Outlook®, the Get Add-ins button will be grayed out. 

Certain terminal server environment versions of Outlook® do not support add-ins. If you do not see the Get-Addins button in Outlook®, this may indicate that you are using one of these Outlook® versions. 

My Portal Inbox is Blank

Certain versions of Outlook® are not compatible with the new SafeSend Exchange Suite add-in. The resolution is to update your version of Outlook® or use the online portal. Please see the following details for more information:

Outlook® 2013 is not compatible with the add-in and Outlook® 2016/2019 may or may not be compatible with the add-in. Two licensing options (volume-licensed or retail) exist with Outlook® 2016/2019.

1. Volume-licensed 2016/2019 versions are not compatible with SafeSend Exchange. They use Internet Explorer® when running Office® on the web. The SafeSend Exchange add-in is web-based, and Internet Explorer® is no longer supported by Microsoft®. 
2. Retail versions of Outlook® 2016/2019 use Edge® instead of Internet Explorer®. These versions of Outlook® can run the add-in.

The following article outlines which browsers are used by which versions, and how to identify which version is being used. https://learn.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins?source=recommendations