Troubleshooting

Account Issues

• Can I change a contact's User group?
• Cannot click secure PDF links
• Reissue a SafeSend License
• Where do I find my Product Key?

Online Portal

• Update the Personal DropOff Link

Outlook Plugin

• My SafeSend Plugin is missing?
• Error 501
• Error During Installation (Customized Functionality Will Not Work)
• My SafeSend Plugin is Missing (Outlook 2013 & 2016)?