Troubleshooting

Account Issues

• Can I change a contact's User group?
• Cannot click secure PDF links
• Reissue a SafeSend License
• Renewing Your Account
• Reset Password for SafeSend
• User can't log into account ( Password Reset)

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Online Portal

• How do I add a DropOff Link to my email signature?

Outlook Plugin

• My SafeSend Plugin is Missing
• Error 501
• Error During Install: " An error occurred attempting to install SafeSend_10"
• Error During Install: "Out of the range of valid values"
• Error During Installation (Customized Functionality Will Not Work)
• Error During SafeSend Plug-In Install: "Could Not Download Manifest"

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