The Reading Pane must be enabled in Outlook® and a message must be selected to use the plugin. If the reading pane is disabled or a message is not selected, the My Portal Inbox button will be gray and unclickable.
Change your view and select a message to correct the issue.
- Click View in the Outlook® ribbon.
- Click Change View.
- Click Compact OR Single.
- Click Home in the Outlook® ribbon.
- Click Inbox.
- Click a message in your Inbox.
- Click My Portal Inbox or the More action menu.
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