Document Request List (DRL)

This feature provides the ability for users to request a set of documents from a recipient and to have a unified place for all the documents to be uploaded.

Request Documents

All requests will appear in the Request Documents dashboard. 

Document Request Status

Below, you will find the meaning of each document status that may appear. 

1. Completed- A document will be marked as complete for 1 of 2 reasons:
   • The recipient chose Send Request on their upload screen.
   • The firm changed the status to Complete. 
2. Partially Uploaded- The recipient has uploaded a portion of their documents. 
   • View a summary of the documents uploaded on the left side of panel. 
3. Pending Upload- The recipient has not uploaded any documents. 
4. Overdue- Request is past the expiration date. 

Action Items

Below, you will find the meaning for each action item available within the Document Request feature.

Bulk Actions Individual Actions

Please note:

Select the checkbox next to each request to select multiple items. 

1. Click Delete to delete item(s). Once deleted, this cannot be undone.
2. Click Resend Access Link to send a new access link to recipient.
3. Click Send Reminder to send a new link to requests that are pending.
   • Option not available for items with Completed status.
   • Not available for requests that have a Completed status. Use the Resend Access Link option instead. 
4. Click Move To to move the request to a folder. 
   • View My Files for more information on this feature.
   • This can only be done for requests with a Completed status.  
5. Search through all Document Requests by email address. 
6. Click Filter to filter alphabetically, by date, or by status. 
7. Click Refresh to refresh the page. 

1. Click Change Retention Period to adjust retention period for item.
   • Not available for requests that have a Completed status. 
   • Retention period cannot be increased, only decreased. 
2. Click Send Reminder - Not available for requests that have a Completed status. Use the Resend Access Link option instead. 
3. Download - This will download a Zip file of all documents included in the request.
4. Change Status.
   • Complete - The recipient will not be able to upload any more files.
   • Re-open - This will allow the recipient to delete or upload files. 
5. Preview Document - Available for PDF documents only. 
6. Download the selected document. 
7. Delete - Once deleted, this cannot be undone. 
8. Request More - A new reminder will be automatically delivered to the recipient.

New Document Request

Below, you will find the steps to send a document request via the Online Portal or the Outlook Plug-in.

Online Portal Outlook Plug-in

1. Navigate to Request Documents.
2. Select New Request.
3. Enter the Recipient email in the To Field.
4. Enter the Subject.
   • The Subject will be what appears in the subject line of the taxpayer notification.
5. Apply Template (optional). 
   • Templates can be made in Admin Settings.
   • If no template is applied, continue with steps 6-9. 
6. Enter a message for the recipient. 
7. Confirm document details.
   • Tax Year, Due date, Retention Period. 
8. Select the Authentication Method. 
   • Access Code. 
     • The recipient will receive an access code to the email they received DRL.  
   • Question & Answer
     • Select a question from the drop-down and enter the Answer. 
9. Enter the Document Name and Description.
   • These are free-form fields that allow you to enter your own text. 
10. Click Add Documents for every additional document you wish to include with the request.
11. Toggle Notify on Completion to Off if you do not wish to receive a notification when the request is completed. 
12. Click Send Request.

1. Open a new email and select the SafeSend Plug-in. 
2. Click Request Documents. 
3. Click Continue. 
   • 
4. Enter the Recipient email in the To Field.
5. Enter the Subject.
   • The Subject will be what appears in the subject line of the taxpayer notification.
6. Enter a message for the recipient. 
7. Click Next.
   • 
8. Apply Template OR
9. Enter the Document Name and Description.
   • Click Add Documents to add additional documents to the request.  
10. Click Next. 
    • 
11. Confirm document details. 
    • Tax Year, due date, retention. 
12. Confirm Authentication Method. 
13. Toggle Notify on Completion to Off if you do not wish to receive a notification when the request is completed. 
14. Click Finish. 
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