Legacy Version Articles
Troubleshooting
- My SafeSend Plugin is Missing
- Error During SafeSend Plug-In Install: "Could Not Download Manifest"
- Link Shows "Your File has not yet completed uploading. Please revisit this site soon to download."
- How to Collect Microsoft Event Viewer Logs for SafeSend Plugin Issues
- User can't log into account ( Password Reset)
- Error During Install: "Out of the range of valid values"
FAQ
- TXT File Links for Large Files
- It says that there are no licenses available when (new user) is logging in?
- Why does it show as "NA" under "Activity Log" in my Sent Items History?
- What is the expiration time frame (retention) for items?
- Renewing Your Account
- SafeSend File Limits
Usage Guides
- SafeSend Overview Video
- Received Item History Report
- Archive Folders
- How to Change Your "Need Help Contact"
- Firm Name Change
- Change Phone Number
Getting Started
- Using The Portal to Send Secure Documents
- SafeSend Exchange System Requirements
- Initial Setup Guide
- Installing and Activating SafeSend for a New User
- Installing and Activating SafeSend (Trial)
- Link Authentication