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  2. Legacy Version Articles

Legacy Version Articles

Troubleshooting

  • My SafeSend Plugin is Missing
  • Error During SafeSend Plug-In Install: "Could Not Download Manifest"
  • Link Shows "Your File has not yet completed uploading. Please revisit this site soon to download."
  • How to Collect Microsoft Event Viewer Logs for SafeSend Plugin Issues
  • User can't log into account ( Password Reset)
  • Error During Install: "Out of the range of valid values"
See all 13 articles

FAQ

  • TXT File Links for Large Files
  • It says that there are no licenses available when (new user) is logging in?
  • Why does it show as "NA" under "Activity Log" in my Sent Items History?
  • What is the expiration time frame (retention) for items?
  • Renewing Your Account
  • SafeSend File Limits
See all 13 articles

Usage Guides

  • SafeSend Overview Video
  • Received Item History Report
  • Archive Folders
  • How to Change Your "Need Help Contact"
  • Firm Name Change
  • Change Phone Number
See all 23 articles

Getting Started

  • Using The Portal to Send Secure Documents
  • SafeSend Exchange System Requirements
  • Initial Setup Guide
  • Installing and Activating SafeSend for a New User
  • Installing and Activating SafeSend (Trial)
  • Link Authentication
See all 8 articles

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