Error During SafeSend Plug-In Install: "Could Not Download Manifest"

SafeSend Exchange Legacy version only. 

Follow the steps below to correct this issue:

1. Delete the Manifests folder in the following file path: 
   • OS (C:) > Users > *user name* > AppData > Local > Apps > 2.0 > *Random String of Letters and Numbers* > *Another Random String of Letters and Numbers* > Manifests
2. Reinstall the SafeSend Exchange plugin.
   • See the following help center article for the most current installation links:
   • Installing and Activating SafeSend (New User)

If you are unable to see some of these folders, they may be hidden. To view them:

1. Click the View tab in your file browser
2. Click the Hidden Items checkbox.