User can't log into account ( Password Reset)

SafeSend Exchange Legacy version only. 

If a User has not completed their security questions under their profile then an Admin would need to send a "Reset Password Link" to the user. As an Admin you are able to send the password link through both the SafeSend Outlook Plugin and the Online Portal. 

 Outlook Plugin:

- Go to Contacts


-Right Click over the Name of the User

-Select "Resend" and "Password Link"


 Online Portal:

- Go to Contacts

- Check the box left of the Name

-Select "Send Reset Password Link"

If you have any additional questions or concerns please feel free to reach out to Support. 

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request



Please sign in to leave a comment.