Cancel a Transfer

If you need to completely remove a transfer or file from the system, you can do so by “canceling” a transfer from both through your SafeSend Plugin from the "Sent Items History" report from the "More" dropdown menu OR through the Online Portal. Both ways to cancel are listed below. 

 

SafeSend Plugin: 

  • Go to your "More" dropdown and select "Sent Items History" Report.

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  • Right Mouse Click on any “Active” transfer and select “Cancel Transfer”.

 

  • When canceling a transfer, you are removing the recipient’s access to all information and erasing the files from the server. Once a transfer is canceled the information is gone for good.

 

 

  • The transfer will remain in your Sent Items History Report (SIHR) with a Link Status of “Cancelled”

 

 

Online Portal:

  • After you have logged in online to the SafeSend Portal you with then got to your "Sent" items.
  • From here you will select the "check-off box" on the left side of the name of the recipient.
  • Then hit the "Delete" trashcan icon at the top

  • This will then you give you the pop-up below confirming that if you would like to "Delete Message" or "Cancel Transfer"

  • Once cancelled then you are welcome to resend what is needed
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